Terms & conditions
Privacy Policy:
We recommend that all clients have travel insurance. If not purchased through our company, please provide us with your insurance policy number and insurance provider.
Booking and Payment:
Confirmation will be received at the time of booking. We require a minimum of 4 travelers to operate a tour. If the minimum is not met, we will offer you a different date or experience or a full refund. For a full refund, please cancel at least 24 hours in advance of the start date of the tour.
Accessibility:
Our tours are not wheelchair accessible. Tours are not recommended for pregnant travelers. Most travelers can participate.
Weather:
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Age Restrictions & Discounts:
Infant Babies Under 3-year old travelers can travel free of charge.
Children's Age 4-12 will receive around 15% discount.
Young travelers (Age 13 - 17) will also receive a 10% discount.
Group Travelers more than 4 will receive a 10% discount even more discounts up to the number of travelers.
Cleaning Protocols:
All vehicles receive a full hard surface disinfection before every trip. All vehicles are equipped with hand sanitizing products for passenger use. We can support a wide range of additional requirements, from social distancing seating plans to on-board passenger masks.
Cancellation and Refund Policy:
In most cases, you can cancel your booking for a full refund up to one day before your activity. However, please check the "Terms and Conditions” section of your ticket for the detailed cancellation policy for your specific activity. To cancel your booking: Go to bookings, Select ‘Cancel for free by…’ and follow the instructions. You will receive an email confirming your cancellation along with the appropriate refund details. Otherwise, feel free to contact us.
Please note that this is a general guideline and you should consult with a legal professional to ensure that your terms and policies comply with all applicable laws and regulations.